Who will clean my home or office ?
Our carefully selected, vetted, and rigorously trained staff usually work in three person teams. This ensures the work is carried out efficiently and effectively. We endeavour to ensure the same team work for you each time. Of course none are allowed to eat, smoke or use appliances while in or around your home or office.
What days and hours can I have my home cleaned ?
Our house teams work Monday to Friday from 8:30 to 5.00 p.m. While we do not offer weekend, evening, or public holiday cleaning services on a regular basis, we may be able to arrange this on an occasional basis.
Which Payment Methods Do You Accept?
All products and supplies are included in our prices. You can pay in a variety of ways, including standing order, cash or cheque, or electronic transfer.
Is your work guaranteed ?
Totally! In the unlikely event you are not absolutely satisfied, please contact us within two working days, and we’ll either re-perform that service or we may provide you with a full or partial refund. Your choice.
Do you bring all your own equipment and supplies ?
Yes. Everything. That means you don’t have to spend your time buying, taking out or putting away any supplies, or wonder about where to find the best equipment and products as we do all this for you. We transport all tools and supplies to your home or office in a customised vehicle, with the cleaning team, for each clean.
Does your company carry insurance ?
Yes, of course we are fully insured.
What quality control is there ?
Our quality assured system starts with the high level of training and motivation that all our cleaners possess, followed by the allocation of a trained team supervisor to your home or office who monitors all aspects of the clean. In addition senior management will carry out rigorous spot checks. And of course we check with you and welcome all feedback – positive or negative!
Please let us know as far in advance as possible. If we cannot gain access to your home or office, or if we have no or less than 24 hours’ notice, we may be obliged to charge the full price. For cancellations between 24 and 48 hours’ notice, we may charge up to half of the fee. The reason for this is we are unable to re-assign the team on such short notice.
So what equipment do you use ?
As even the finest cleaner cannot get a great result with poor tools, we use only the most effective state-of-the-art professional products and methods. So you continue to benefit from advances in cleaning technology we continue to research and investigate the most up to date methods and equipment.
So how can I give you feedback ?
Our commitment to you is the cornerstone of our company. So we would be delighted to hear from you, by phone, or by email or letter, or we’re happy to come and meet you. Of course you can also fill in the comments card form we leave after each visit.
Do you clean communal area ?
Yes, where we already clean one apartment in the building, we are happy to agree a schedule for cleaning of main doors, shared halls and stairs.
Do I need to be at home during the cleaning service ?
No, though you should feel comfortable being at home if you choose. We operate a strict security system for your keys and alarm codes so you can still relax when you’re out.
What happens to my personal details ?
We’re a registered Data Controller and all your information is kept strictly confidential.